If the email address is not showing in the preview, it’s likely due to the communication setup not pulling the correct field from the contact account.

To resolve this:
  1. Navigate to Communication Setup.
  2. Click into the specific communication affected—for example, Customer Invoice.
  3. Check that the Contact Type field is configured to pull the correct email field from the contact account. For instance, if the account uses “Registered Email” instead of “Office,” the email may not appear as expected.
  4. If you have multiple contact types, you can multi-select within the communication setup to ensure all relevant email addresses are included.
This should help ensure the correct email addresses appear in the preview.


If these do not match or the communication does not include the type in the contact account, this will not work. 



Once this has been updated to include office as listed in the contact account, the email address will populate in the preview.