How to Move a Customer Receipt to another Customer Account?

This article covers moving a customer receipt from one customer account to another. The correct approach depends on whether the receipt has already been included in a bank reconciliation or VAT return.

Moving a customer receipt that hasn't been reconciled or included on a VAT return

If the receipt hasn't yet been matched in a bank reconciliation or submitted on a VAT return, amend it directly:

1. Open the receipt. Depending on your screen, select the ellipsis or the 'More' menu, then select 'Corrections'
2. Select 'Unpost'
3. Update the customer account on the receipt
4. Repost the receipt.

Moving a customer receipt that's already been reconciled or included on a VAT return

If the receipt can't be unposted because it's already been matched in a bank reconciliation or included on a submitted VAT return, use this approach instead:

1. Open the receipt. Depending on your screen, select the ellipsis or the 'More' menu, then select 'Reverse'
2. Depending on your screen, select the drop-down next to 'Copy' or the 'More' menu, then select 'Copy exact'
3. On the copy, amend the customer account
4. Repost the corrected receipt.

This keeps the audit trail intact while correctly reallocating the receipt to the right customer.