Customer Support

Call us: 020 3900 2391

Using the Customer Support Portal
- Navigating & using the portal
  - Customer Support Portal: Overview and Features
  - How to use the iplicit Customer Support Portal
Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
- Cybersecurity and Incident Response
- Vendor and Third Party Management
General Ledger
- GL Reconciliation
  - What is the purpose of the opening and closing balances on GL Reconciliation?
  - Why are the Period/Date options greyed out on a new GL Reconciliation?
- GL Postings
  - How do I view the General Ledger postings of my Purchase invoice?
  - What usage tick boxes do I need to tick for debtors control account default?
- Documents
- Reporting
- Legal Entities
  - How to set up a new Legal entity
  - Can I change the name of a Legal Entity in iplicit?
User Access
- User management
- Visibility & Access control
Email & Communications
- Set up and management
- AP Automation
Bank
- Bank Account
  - How to set up a new bank account
  - A bank name is missing from the list how do I add it?
- Bank Reconciliation
- Bank Feeds
- Bank Charges
  - How do I set up charges?
- Bank Transfers
- Payment Services
  - GoCardless: Instant Bank Pay & Direct Debit
  - How do I fix "divide by zero error" when saving a bulk payment?
- Receipt Services
  - How do I post a receipt received into the bank of one Legal Entity and allocate it to an invoice raised in a different Legal Entity?
Period End
- Year End Rollover
- FX
Tax
- VAT
Budget
- Budget Set up & Management
- Budget Imports
  - Resolving the “Incorrect Syntax Near the Keyword 'FROM'" Error During Budget Import
Workflow & Authorisation
- Workflows set up and management
- Workflow Substitutions
  - How can I assign someone to approve my documents while I'm on holiday/leave?
  - How to disable workflow substitution
Purchases
- Purchase orders
- Credit Notes
  - Can I allocate a Purchase Credit Note to a Purchase Order?
  - How do I enable prepayments on a document?
- Invoices
- Prepayments
Sales
- Sales Orders
  - How do I write off a sales order?
- Automations
- Credit Notes
  - Can I create a Sales Credit Note template?
- Customers
  - Is it possible to merge two customer accounts together as one is a duplicate?
- Deferred Income
  - How do I amend deferred income on a Sale Invoice?
Intercompany
- Intercompany Functions
  - Can I review the intercompany balances between Legal entities?
Asset
- Fixed Assets Managment
Projects
- Project Set Up
  - Why is my new project not available on documents?
Import & Export
- Importing
  - How do I resolve an Auto Reversing Journal import doc_date error?
Stock
- Stock tracking
  - How can I track stock without creating hundreds of locations?
  - Why is Stock Not Updating After Document Entry?
- Integrations and Partnerships
  - Cin7 Core Connector
Training Videos
- Getting started
- Basic Functionality
- Advanced Functionality
HR Functions
- HR - Expenses, Timesheets & Resources
Downloads
- Excel Add-In
  - I am having difficulties with excel working, what can I do?

How do I find the Enquiry ID for use with API?

Modified on: Fri, 9 Jan, 2026 at 1:42 PM

The Enquiry has an ID code which can be accessed by clicking 'ctrl + alt + C’ from within the Enquiry when accessing the production environment, as highlighted in the screenshot below. This can then be copied and pasted as required:

A screenshot of a computer

AI-generated content may be incorrect.