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Customer Support
Call us: 020 3900 2391
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Using the Customer Support Portal
- Navigating & using the portal
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Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
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Cybersecurity and Incident Response
- Are there security measures to protect against unauthorised access?
- What’s the process for identifying and responding to security incidents?
- Have there been any security incidents in the past year, and how were they handled?
- How does iplicit protect against cyber attacks and outages?
- Is the data I send or access through iplicit encrypted?
- Vendor and Third Party Management
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User Access
- User management
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Visibility & Access control
- How does Data Entry Control work?
- How does Data Access Control work?
- Why can't I access certain items?
- Excel add-in user permissions missing
- Why can't users with All DAC see the new Department/Cost Centre I created?
- How to limit access to dashboards on mobile vs desktop?
- Why am I getting a "This page isn't working right now" sign in error?
- Why isn't my new department appearing?
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Email & Communications
- Set up and management
- AP Automation
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Bank
- Bank Account
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Bank Reconciliation
- Why can’t I create a bank rec for my new bank account?
- Why can’t I create another bank rec for an existing bank account?
- Why are my bank reconciliation dates wrong or appearing incorrectly?
- Why can’t I see all my transactions for this month?
- Why can I see transactions from previous months in my unmatched tab?
- Why does the summary of unmatched cash book items show a negative balance, even though there are no unmatched items listed on the reconciliation?
- Why can I see duplicate lines on the bank side of the unmatched tab?
- Why do I have duplicate transactions that I can’t see on my bank statements?
- Can I unpost items that have been matched on a bank rec?
- I don’t have any QCB Templates setup, can I still create a Cash journal for an item from the bank rec?
- Does the closing balance per bank equal the closing balance on my bank statement?
- Why am I seeing different values in my TB to what the bank rec report is showing me?
- How can I update the summary page in bank reconciliation?
- How do I unmatch something that I matched by accident in Bank Rec?
- How do I amend the date tolerance in Bank Rec?
- Bank Feeds
- Bank Charges
- Bank Transfers
- Payment Services
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Period End
- Year End Rollover
- FX
- Prepayments
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Tax
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VAT
- Why am I seeing a "No MTD periods" message when trying to submit my VAT return?
- How is reverse charge VAT handled?
- Can my base currency be different from the currency used in the VAT return?
- Domestic Reverse Charge (DRC): Setup and Processing Guide – UK & Ireland
- Is cash accounting for VAT supported in iplicit?
- Why is partial tax not calculating correctly?
- How to post a VAT only invoice
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VAT
- Budget
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Workflow & Authorisation
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Workflows set up and management
- Should I set up my workflow at the line or header level?
- Can I print/view a flow of approvals if required by the auditors?
- How do I get a summary email for all pending approvals rather than individual?
- If I'm assigned to approve one line, will I see other lines in the doc or claim?
- If set up, when does VAT return authorisation workflow occur?
- Can I include attachments in workflow approval emails?
- Can a workflow trigger if the invoice doesn't match the PO?
- Can the workflow trigger be based on the prepayment checkbox being ticked?
- How can I set up a workflow so that purchase orders (POs) are sent to department manager for approval?
- Workflow Substitutions
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Workflows set up and management
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Purchases
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Purchase orders
- How do I write off a purchase order?
- How can I force a document to be matched before submitting?
- How to Create a Purchase Order from a Requisition
- How to Match a Requisition to a Purchase Order already in Draft
- How to Match a Purchase Order to a GRN already in Draft
- How to Create a GRN from a Purchase Order
- Credit Notes
- Invoices
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Purchase orders
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Sales
- Sales Orders
- Automations
- Asset
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General Ledger
- GL Reconciliation
- GL Postings
- Documents
- Reporting
- Legal Entities
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Stock
- Stock tracking
- Integrations and Partnerships
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Training Videos
- Getting started
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Basic Functionality
- Creating new Users, Setting Password, Locking Users in iplicit
- Understanding User Roles in iplicit
- Understanding Custom Data Access Controls (CDAC)
- Chart of Accounts (CoA) Set up and Rules
- How to Set up a new Legal Entity (with DEC and DAC options)
- How to Add a Legal Entity Logo
- Purchase Order Process
- How to do a Purchase Requisition
- Sales Ledger Process
- Stock and Inventory Management Overview
- Bank Account Set up & Adding transactions
- Intro to Bank Reconciliation
- Bulk Payments Overview
- How to Set up Email and Communications in iplicit
- How to Submit & Approve Expenses
- How to create a Manual Journal
- Advanced Functionality