Why can't I access certain items?

System visibility and access is set by System Administrators within your company. If you feel that you require visibility or access that you do not currently possess, you will need to contact your System Administrator to request that they review and amend your User Account permissions. For security purposes we would not be able to apply these changes for you.

In some cases, access to documents, dropdown options, or entire sections of iplicit may be restricted. This could be due to business requirements, such as GDPR compliance, or one of the following reasons:

• Data Entry Controls: If you've added a new resource, project, or department but haven't included it in your data entry control settings, you may not be able to access certain items.
• New Features in iplicit: If you're trying to access a new feature, you may need an updated user role added to your account to grant the necessary permissions.
• Limited Access for Business Reasons: For business purposes, you may have limited access to certain functions. In this case, please reach out to your Iplicit administrator or line manager for assistance.
• Missing User Role: It's possible that the user role required to perform certain actions hasn't been added to your account or user group.
• Locked Document Types: If you're unable to find the document type you need, it may be locked because it hasn’t been used before. If you have access to document types, try clicking the green dot next to the filter on the screen to check if there’s an existing version of the required function.

Your System Admin can add these permissions by either applying an additional User Role to your account, or by making your account a Member of the User Group that includes this User Role.

For users with full access to iplicit, please refer the following user guides that will help you set up access controls.

Data access controls – please click here

Data entry controls – please click here

User roles – please click here

A detailed guide on granting additional permissions for System Admins can be found here: How do I give additional permissions to user?