Why can I see duplicate lines on the bank side of the unmatched tab?

Duplicate lines on the bank side of the Unmatched tab usually indicate that the same transaction has entered iplicit more than once. This can happen for several reasons, depending on how transactions are brought into the system.

Why this happens

You may see duplicate lines because:

1. A duplicate transaction has come through your bank feed

Occasionally, a bank feed provider may send the same transaction twice. This results in the transaction appearing twice on your bank statement and therefore twice in your bank reconciliation.

2. A bank statement has been imported more than once

If a statement file (such as a CSV) is uploaded twice, all transactions within that file will be duplicated.

3. A transaction has been created manually as well as imported

If a user manually enters a transaction that also exists on the imported statement or bank feed, both versions will appear.

How to correct duplicate transactions

To remove duplicate lines from your bank reconciliation, you must delete the duplicated transactions from the bank statement (or from the Bank Transactions screen if they are not assigned to a statement).

Step 1: Locate the duplicated transaction

• Search for Bank Transactions using the search bar.
• Use the filters to find the transaction you want to delete.
• Check the Bank Statement column:

If the transaction is assigned to a statement, the statement reference will be shown.

If the transaction is not assigned to any statement, the Bank Statement column will be blank.

In this case, you can delete the transaction directly from the Bank Transactions screen.

The transaction must be unlocked before you can delete it.

Step 2: If the transaction is linked to a statement

• Navigate to the statement shown in the Bank Statement column.
• If the statement is locked, unlock it before continuing.

Step 3: Delete the duplicated transaction

• Highlight the transaction.
• Click Delete.
  • Important: Use Delete, not Unassign.
• Deleting the transaction from the statement will automatically remove it from your bank reconciliation.

If this is the only transaction on this statement, you can simply delete the statement. Ensure you select delete and not unassign. 

If you use the Bank Feeds module

If your transactions are brought into iplicit via Bank Feeds:

1. After deleting the duplicated transaction from the statement, go to Bank Feeds.
2. Locate the same transaction — it will now appear grey instead of green.
3. Highlight it and select Ignore from Statement.

This prevents the transaction from being re‑imported into future statements when the automation runs, ensuring it does not reappear in your bank reconciliation.