This video covers: Navigating the iplicit Support portal, submitting a ticket, browsing knowledge articles.
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Using the Customer Support Portal
- Navigating & using the portal
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Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
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Cybersecurity and Incident Response
- Are there security measures to protect against unauthorised access?
- What’s the process for identifying and responding to security incidents?
- Have there been any security incidents in the past year, and how were they handled?
- How does iplicit protect against cyber attacks and outages?
- Is the data I send or access through iplicit encrypted?
- Vendor and Third Party Management
- Communication/Emails in iplicit
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Access permissions & user roles
- User management
- User access
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Bank
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Bank Reconciliation
- Why can’t I create a bank rec for my new bank account?
- Why can’t I create another bank rec for an existing bank account?
- Why are my bank reconciliation dates wrong or appearing incorrectly?
- Why can’t I see all my transactions for this month?
- Why can I see transactions from previous months in my unmatched tab?
- Why does the summary of unmatched cash book items show a negative balance, even though there are no unmatched items listed on the reconciliation?
- Why can I see duplicate lines on the bank side of the unmatched tab?
- Why do I have duplicate transactions that I can’t see on my bank statements?
- Can I unpost items that have been matched on a bank rec?
- I don’t have any QCB Templates setup, can I still create a Cash journal for an item from the bank rec?
- Does the closing balance per bank equal the closing balance on my bank statement?
- Why am I seeing different values in my TB to what the bank rec report is showing me?
- How can I update the summary page in bank reconciliation?
- How do I unmatch something that I matched by accident in Bank Rec?
- Bank Feeds
- Bank Charges
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Bank Reconciliation
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Year End
- Year End Rollover
- FX
- VAT
- Budgets
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Workflows
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Workflows set up and management
- Should I set up my workflow at the line or header level?
- Can I print/view a flow of approvals if required by the auditors?
- How do I get a summary email for all pending approvals rather than individual?
- If I'm assigned to approve one line, will I see other lines in the doc or claim?
- If set up, when does VAT return authorisation workflow occur?
- Can I include attachments in workflow approval emails?
- Can a workflow trigger if the invoice doesn't match the PO?
- Can the workflow trigger be based on the prepayment checkbox being ticked?
- How can I set up a workflow so that purchase orders (POs) are sent to department manager for approval?
- Workflow Substitutions
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Workflows set up and management
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Purchase
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Purchase orders
- How do I write off a purchase order?
- How can I force a document to be matched before submitting?
- How to Create a Purchase Order from a Requisition
- How to Match a Requisition to a Purchase Order already in Draft
- How to Match a Purchase Order to a GRN already in Draft
- How to Create a GRN from a Purchase Order
- Credit Notes
- Invoices
- Prepayments
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Purchase orders
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Sale
- Sales Orders
- Automations
- Assets
- General Ledger
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Training Videos
- Getting started
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Basic Functionality
- Creating new Users, Setting Password, Locking Users in iplicit
- Understanding User Roles in iplicit
- Understanding Custom Data Access Controls (CDAC)
- Chart of Accounts (CoA) Set up and Rules
- How to Set up a new Legal Entity
- How to Add a Legal Entity Logo
- Purchase Order Process
- How to do a Purchase Requisition
- Sales Ledger Process
- Stock and Inventory Management Overview
- Bank Account Set up & Adding transactions
- Intro to Bank Reconciliation
- Bulk Payments Overview
- How to Set up Email and Communications in iplicit
- How to Submit & Approve Expenses
- How to create a Manual Journal
- Advanced Functionality