You can amend the currency by using the three ellipsis menu on the transaction screen. This allows you to adjust the currency settings as needed, as shown in the example expense transaction.
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Using the Customer Support Portal
- Navigating & using the portal
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Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
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Cybersecurity and Incident Response
- Are there security measures to protect against unauthorised access?
- What’s the process for identifying and responding to security incidents?
- Have there been any security incidents in the past year, and how were they handled?
- How does iplicit protect against cyber attacks and outages?
- Is the data I send or access through iplicit encrypted?
- Vendor and Third Party Management
- Communication/Emails in iplicit
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Access permissions & user roles
- User management
- User access
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Bank
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Bank Reconciliation
- Why can’t I create a bank rec for my new bank account?
- Why can’t I create another bank rec for an existing bank account?
- Why are my bank reconciliation dates wrong or appearing incorrectly?
- Why can’t I see all my transactions for this month?
- Why can I see transactions from previous months in my unmatched tab?
- Why does the summary of unmatched cash book items show a negative balance, even though there are no unmatched items listed on the reconciliation?
- Why can I see duplicate lines on the bank side of the unmatched tab?
- Why do I have duplicate transactions that I can’t see on my bank statements?
- Can I unpost items that have been matched on a bank rec?
- I don’t have any QCB Templates setup, can I still create a Cash journal for an item from the bank rec?
- Does the closing balance per bank equal the closing balance on my bank statement?
- Why am I seeing different values in my TB to what the bank rec report is showing me?
- How can I update the summary page in bank reconciliation?
- How do I unmatch something that I matched by accident in Bank Rec?
- Bank Feeds
- Bank Charges
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Bank Reconciliation
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Year End
- Year End Rollover
- FX
- VAT
- Budgets
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Workflows
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Workflows set up and management
- Should I set up my workflow at the line or header level?
- Can I print/view a flow of approvals if required by the auditors?
- How do I get a summary email for all pending approvals rather than individual?
- If I'm assigned to approve one line, will I see other lines in the doc or claim?
- If set up, when does VAT return authorisation workflow occur?
- Can I include attachments in workflow approval emails?
- Can a workflow trigger if the invoice doesn't match the PO?
- Can the workflow trigger be based on the prepayment checkbox being ticked?
- How can I set up a workflow so that purchase orders (POs) are sent to department manager for approval?
- Workflow Substitutions
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Workflows set up and management
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Purchase
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Purchase orders
- How do I write off a purchase order?
- How can I force a document to be matched before submitting?
- How to Create a Purchase Order from a Requisition
- How to Match a Requisition to a Purchase Order already in Draft
- How to Match a Purchase Order to a GRN already in Draft
- How to Create a GRN from a Purchase Order
- Credit Notes
- Invoices
- Prepayments
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Purchase orders
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Sale
- Sales Orders
- Automations
- Assets
- General Ledger
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Training Videos
- Getting started
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Basic Functionality
- Creating new Users, Setting Password, Locking Users in iplicit
- Understanding User Roles in iplicit
- Understanding Custom Data Access Controls (CDAC)
- Chart of Accounts (CoA) Set up and Rules
- How to Set up a new Legal Entity
- How to Add a Legal Entity Logo
- Purchase Order Process
- How to do a Purchase Requisition
- Sales Ledger Process
- Stock and Inventory Management Overview
- Bank Account Set up & Adding transactions
- Intro to Bank Reconciliation
- Bulk Payments Overview
- How to Set up Email and Communications in iplicit
- How to Submit & Approve Expenses
- How to create a Manual Journal
- Advanced Functionality