The error below typically occurs when there is a mismatch or delay in the authorisation status between iplicit and HMRC. 



In some cases, the system may show consent as granted, but the connection has not fully synced with HMRC’s records. The most common causes are:

  • A delay in syncing the granted consent between iplicit and HMRC
  • The authorisation process may be incomplete
  • HMRC’s portal may not have fully updated the connection status


Recommended Steps:

  • Wait and Retry
    If time allows, wait a couple of hours or try again the next day. This often resolves itself once the authorisation fully syncs.
  • Check the HMRC Portal
    Log in to your HMRC account and verify if there are any messages or indicators suggesting the connection is not fully established.
  • Re-update the Consent in iplicit
    If the above steps do not resolve the issue, try re-updating the consent in iplicit. This can help re-establish the connection if it is incomplete