To enable users to view the communication log, the appropriate permission must be assigned to their user account or the user role associated with it.
The required permission is 'Communications: Read only'
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Customer Support
Call us: 020 3900 2391
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Using the Customer Support Portal
- Navigating & using the portal
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Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
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Cybersecurity and Incident Response
- Are there security measures to protect against unauthorised access?
- What’s the process for identifying and responding to security incidents?
- Have there been any security incidents in the past year, and how were they handled?
- How does iplicit protect against cyber attacks and outages?
- Is the data I send or access through iplicit encrypted?
- Vendor and Third Party Management
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General Ledger
- GL Reconciliation
- GL Postings
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Documents
- Why are my Documents stuck in Reversing?
- How to correct the “Project” posting attribute on a posted document?
- Can custom attributes auto-populate when creating a new transaction?
- What are allocations and how to manage them?
- Why is the duplicate email message not showing when sending documents
- How do I create a Recurring Journal with no end date?
- How to add/remove a total amount check on a document?
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Reporting
- How to create a Dynamic Account Structure and use it within iplicit enquiries
- Why are my GL Enquiries not pulling through current Financial Year data?
- Why can't I see some transactions in the Aged Creditor Report?
- How do I get my foreign bank account to report the latest currency rate?
- How do I view document types at detail level?
- Legal Entities
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User Access
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User management
- How to create a new User in iplicit
- How do I send Passwords or invites to new iplicit Users?
- How do I give additional permissions to user?
- How do I remove/delete a user?
- Why can't I see a new user on the SSO Link Wizard?
- Why can't a User login with MFA after changing their MFA device?
- What do I do if I am locked out of my account?
- How to set up auditor access in iplicit?
- What are the three ways to link SSO in iplicit?
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Visibility & Access control
- How does Data Entry Control work?
- How does Data Access Control work?
- Why can't I access certain items?
- Excel add-in user permissions missing
- Why can't users with All DAC see the new Department/Cost Centre I created?
- How to limit access to dashboards on mobile vs desktop?
- Why am I getting a "This page isn't working right now" sign in error?
- Why isn't my new department appearing?
- How do I enable Users for SSO in bulk?
- How to enable SSO Users individually once the bulk part has been actioned in the past?
- Why can't I unpost or make corrections to a revaluation?
- How can I stop certain users from seeing confidential information?
- What is the user permission for communications log?
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User management
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Email & Communications
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Set up and management
- Why are my emails failing to send?
- How do I reauthorise an email address in iplicit?
- How to default the email type when creating new contacts
- How to Add a Field to an email Letter Communication
- How do I add additional attachments when sending customer invoices??
- Why have our emails stopped sending? GraphAPI
- How to default a specific Customer Statement Report?
- Why is the supplier or customer’s email address not appearing in the preview?
- How do we update Email Domains in iplicit?
- Why am I getting the error 'Sequence Contains No Element' when printing a Document?
- AP Automation
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Set up and management
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Bank
- Bank Account
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Bank Reconciliation
- Why can’t I create a bank rec for my new bank account?
- Why can’t I create another bank rec for an existing bank account?
- Why are my bank reconciliation dates wrong or appearing incorrectly?
- Why can’t I see all my transactions for this month?
- Why can I see transactions from previous months in my unmatched tab?
- Why does the summary of unmatched cash book items show a negative balance, even though there are no unmatched items listed on the reconciliation?
- Why do I have duplicate transactions that I can’t see on my bank statements?
- Can I unpost items that have been matched on a bank rec?
- I don’t have any QCB Templates setup, can I still create a Cash journal for an item from the bank rec?
- Does the closing balance per bank equal the closing balance on my bank statement?
- Why am I seeing different values in my TB to what the bank rec report is showing me?
- How can I update the summary page in bank reconciliation?
- How do I unmatch something that I matched by accident in Bank Rec?
- How do I amend the date tolerance in Bank Rec?
- How do I amend the date tolerance within the the bank reconciliation?
- How do I create statements for bank reconciliations?
- Why can I see duplicate lines on the bank side of the unmatched tab?
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Bank Feeds
- How do I connect my Bank Feeds?
- Why has my bank feed stopped pulling through transactions?
- Why are transactions appearing on bank feed, but nothing is present within the bank statement?
- How do I refresh bank feeds?
- Does iplicit support HSBC credit card bank feeds?
- Why am I getting a error 500 when reconnecting my bank feeds?
- How do consent alert dates work in Bank Feeds?
- Why do deleted bank transactions keep reappearing on the Bank Reconciliation?
- Bank Charges
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Bank Transfers
- Is there a standard import file for bank transfers?
- Can a Bank Transfer's Period be corrected?
- How do I correct a posted bank transfer
- How do I correct an incorrect bank transfer?
- Why do transfer amounts differ from direct currency conversions?
- How do I fix a bank transfer error where I have an FX imbalance?
- Why isn't a bank account available for transfers?
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Payment Services
- GoCardless: Instant Bank Pay & Direct Debit
- How do I fix "divide by zero error" when saving a bulk payment?
- How do I check what bank export file iplicit will create after processing a bulk payment?
- What are allocations and how to manage them?
- How do I reverse/abandon an incorrect Bulk payment?
- Why am I getting a "divide by zero error"?
- How do I select the correct bank account when processing a Bulk Payment for a supplier with multiple accounts?
- How to Stop a Supplier from Appearing in Batch Payments While on Hold/Stop?
- Receipt Services
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Period End
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Year End Rollover
- Why do my financial statements show last year, after I completed the Year-End Rollover?
- Why hasn’t the year-end rollover journal posted after completing the year-end rollover?
- How to unlock a period
- Why am I seeing an error during year-end rollover related to the brought forward period?
- Can I run my year end for more than one legal entity?
- Is it possible to open Future Periods automatically ?
- Is it possible to open a new financial year while keeping the current year open for adjustments?
- Why are the brought-forward figures doubling up after the year-end rollover?
- Why are certain Attributes not being picked up in Year End Rollover?
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FX
- Why FX Realised not showing on my document?
- FX Revaluations – Error Messages
- How to deal with a transaction which has multiple currencies?
- Why are the FX Revaluations not working for the Balance Sheet?
- Why do I need to run a currency revaluation?
- Why doesn't my foreign bank account agree to the exchange rate?
- Why can I not run a balance sheet FX revaluation?
- Why are the Revaluation Journals not showing on the Ledger?
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Year End Rollover
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Tax
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VAT
- Why am I seeing a "No MTD periods" message when trying to submit my VAT return?
- How is reverse charge VAT handled?
- Can my base currency be different from the currency used in the VAT return?
- Domestic Reverse Charge (DRC): Setup and Processing Guide – UK & Ireland
- Is cash accounting for VAT supported in iplicit?
- Why is partial tax not calculating correctly?
- How to post a VAT only invoice
- How can I re-submit a VAT return without sending to HMRC again?
- How do I automate the intercompany movement after a VAT return?
- Can I unpost a document that is included within a previous VAT return?
- How can I apply 50% VAT to a specific line when entering a Purchase Invoice?
- How can I prevent postings into a Period I want to run a VAT for?
- How do I fix the MTD VAT submission error "The client and/or agent is not authorised”?
- Why am I seeing a 'No MTD periods available' error even after synchronising?
- How do I amend the tax adjustment tolerance?
- How do I apply Reverse Charge on invoices in iplicit?
- How do I amend the VAT rate on a posted cashbook journal if the bank reconciliation has been completed?
- How can I amend a VAT box on the VAT summary without amending an existing document?
- How can I add partial or irrecoverable tax rates to an expense document?
- How Can I edit Tax Authorities?
- VAT return submissions
- How do I find missing transactions in VAT return that were posted late?
- Why is Intercompany Tax Automation creating duplicate journal lines?
- How are VAT codes applied to Quick Cashbook Deposits and Withdrawals?
- How to split VAT Return over multiple Legal Entities?
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VAT
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Budget
- Budget Set up & Management
- Budget Imports
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Workflow & Authorisation
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Workflows set up and management
- Should I set up my workflow at the line or header level?
- Can I print/view a flow of approvals if required by the auditors?
- How do I get a summary email for all pending approvals rather than individual?
- If I'm assigned to approve one line, will I see other lines in the doc or claim?
- If set up, when does VAT return authorisation workflow occur?
- Can I include attachments in workflow approval emails?
- Can a workflow trigger if the invoice doesn't match the PO?
- Can the workflow trigger be based on the prepayment checkbox being ticked?
- How can I set up a workflow so that purchase orders (POs) are sent to department manager for approval?
- Why are workflow exceptions appearing, and how can we resolve them?
- What should I do if a document was submitted without an assigned user in the required approval role?
- How can I set up a Two or Multi‑Person Authorisation Workflow?
- Workflow Substitutions
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Workflows set up and management
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Purchases
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Purchase orders
- How do I write off a purchase order?
- How can I force a document to be matched before submitting?
- How to Create a Purchase Order from a Requisition
- How to Match a Requisition to a Purchase Order already in Draft
- How to Match a Purchase Order to a GRN already in Draft
- How to Create a GRN from a Purchase Order
- Why are Purchase Orders with Negative Values Not Matching GRNs?
- Credit Notes
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Invoices
- Can I delete the text from the ‘Their ref’ box after posting a sale invoice?
- How to change the posting attribute on a document?
- How to include bank details on invoices and in the invoice email communications?
- How to Reallocate a Batch Payment After Unallocating & Reversing an Invoice
- How do I set up a supplier for Reverse Charge tax?
- Why cannot I unpost a purchase invoice?
- Why do I see multiple remittances from other bulk payments when I am trying to send one remittance advice out?
- Suppliers
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Prepayments
- How do I view my prepayment journals after posting the invoice?
- How do I view my prepayment schedule after posting an invoice?
- How can I see the released value of Prepayment invoices?
- Can I amend a posting attribute on a prepayment journal?
- Can I amend a prepayment journal in iplicit?
- Is it possible to use prepayments on cash journals?
- Why isn't the prepayment option showing on my invoice?
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Purchase orders
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Sales
- Sales Orders
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Automations
- How to set up deferred income (or prepayments)
- Can I create a quarterly recurring templates instead of using the standard daily or monthly options?
- How do I view my Deferred Income journals after posting the Sale invoice?
- How do I view my Deferred income schedule after posting a Sales invoice?
- Why are prepayment releases only happening on direct invoices and not on those with a PO?
- Why is the purchase invoice disbursement not appearing in the sales invoice disbursement selection?
- Credit Notes
- Customers
- Deferred Income
- Sale Invoices
- Intercompany
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Asset
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Fixed Assets Management
- How do I enable Fixed Assets in the system?
- Resolving Fixed Assets issues
- What are Asset Groups, and how should they be structured?
- How do Asset Capitalisation Rules work?
- How should I handle disposal and sale of a Fixed Asset?
- What is the Net Column in Asset Movements showing?
- Can I bulk uncapitalise assets?
- Can I capitalise assets in bulk?
- Assets, Movements tab, what does the Net column show?
- Assets, Movements tab, what does the Depreciated column show?
- Why is the Depreciated column showing zeros in the Asset Movements tab?
- What do I do when I am Unable to drilldown on Asset tree view?
- How do I address an asset that will not submit when the error is String or binary data would be truncated?
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Fixed Assets Management
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Projects
- Project Set Up
- Import & Export
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Stock
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Stock tracking
- How can I track stock without creating hundreds of locations?
- Why can I not amend a Purchase Order when Stock is negative?
- Why is Stock Not Updating After Document Entry?
- How can I do a stock take?
- How often should I run a stock valuation in iplicit?
- Why is my stock product level incorrect?
- Why is my stock level showing the incorrect quantity following a invoice being processed?
- How do I enable addresses on Stock Locations?
- Integrations and Partnerships
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Stock tracking
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General Settings & Functions
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Setup
- How do I create a new document series?
- Can I close the Purchase Ledger while keeping the Nominal Ledger open?
- How do I turn off required delivery Location on documents?
- Why are the bank details not appearing on my customer documents?
- Where is the 'Your ref' field on the Remittance Advice report generated from?
- How do I auto create Financial Years?
- How can I add postcodes to mileage claims?
- How do I set up a Dynamic Account Structure?
- Functions
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Setup
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Training Videos
- Getting started
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Basic Functionality
- Creating new Users, Setting Password, Locking Users in iplicit
- Understanding User Roles in iplicit
- Understanding Custom Data Access Controls (CDAC)
- Chart of Accounts (CoA) Set up and Rules
- How to Set up a new Legal Entity (with DEC and DAC options)
- How to Add a Legal Entity Logo
- Purchase Order Process
- How to do a Purchase Requisition
- Sales Ledger Process
- Stock and Inventory Management Overview
- Bank Account Set up & Adding transactions
- Intro to Bank Reconciliation
- Bulk Payments Overview
- How to Set up Email and Communications in iplicit
- How to Submit & Approve Expenses
- How to create a Manual Journal
- Timesheet Entering & Overview
- Advanced Functionality
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HR Functions
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HR - Expenses, Timesheets & Resources
- Why can I not see Timesheets for other users?
- How to set up an Absence Document Type in hours?
- Why are no products available for selection when creating an expense?
- Can I create a template for an expense document?
- Why cannot I see users timesheets?
- How do I remove a resource?
- Can I import a timesheet from Excel?
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HR - Expenses, Timesheets & Resources
- Downloads