Using the Customer Support Portal
- Navigating & using the portal
Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
- Cybersecurity and Incident Response
- Vendor and Third Party Management
General Ledger
- GL Reconciliation
  - Why are the Period/Date options greyed out on a new GL Reconciliation?
- GL Postings
  - How do I view the General Ledger postings of my Purchase invoice?
  - What usage tick boxes do I need to tick for debtors control account default?
- Documents
- Reporting
- Legal Entities
User Access
- User management
- Visibility & Access control
Email & Communications
- Set up and management
- AP Automation
  - What do I put in the AP Automation Mailbox Domain?
  - Why are invoices not appearing in the AP automation landing page?
Bank
- Bank Account
  - How to set up a new bank account
  - A bank name is missing from the list how do I add it?
- Bank Reconciliation
- Bank Feeds
- Bank Charges
  - How do I set up charges?
- Bank Transfers
- Payment Services
- Receipt Services
  - How do I post a receipt received into the bank of one Legal Entity and allocate it to an invoice raised in a different Legal Entity?
Period End
- Year End Rollover
- FX
Tax
- VAT
Budget
- Budget Set up & Management
- Budget Imports
  - Resolving the “Incorrect Syntax Near the Keyword 'FROM'" Error During Budget Import
Workflow & Authorisation
- Workflows set up and management
- Workflow Substitutions
  - How can I assign someone to approve my documents while I'm on holiday/leave?
  - How to disable workflow substitution
Purchases
- Purchase orders
- Credit Notes
  - How do I enable prepayments on a document?
  - Can I allocate a purchase credit note to a purchase order?
- Invoices
- Suppliers
  - Why can't I recreate a deleted Supplier using its old code?
  - How do I set up a supplier for multi tax authorities?
- Prepayments
Sales
- Sales Orders
  - How do I write off a sales order?
  - I am unable to create a Sales Quote? It says there are no available document types.
- Automations
- Credit Notes
  - Can I create a Sales Credit Note template?
- Deferred Income
- Sale Invoices
Intercompany
- Intercompany Functions
Asset
- Fixed Assets Management
Projects
- Project Set Up
  - Why is my new project not available on documents?
Import & Export
- Importing
  - How do I resolve an Auto Reversing Journal import doc_date error?
  - How do I import Invoices, Expenses or Orders?
Stock
- Stock tracking
- Integrations and Partnerships
  - Cin7 Core Connector
General Settings & Functions
- Setup
- Functions
Training Videos
- Getting started
- Basic Functionality
- Advanced Functionality
HR Functions
- HR - Expenses, Timesheets & Resources
Excel add-in
- Excel Add-In

Why am I getting a "This page isn't working right now" sign in error?

Modified on: Thu, 19 Mar, 2026 at 2:32 PM

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This error normally indicates a user is accessing the iplicit sign-in URL through a shared bookmark, often provided to newer members of staff.

Saved bookmarks are often generated with a unique consent tokens registered against an individual's device or browser, and therefore when copied and sent to a third party, these links are invalidated.

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