Using the Customer Support Portal
- Navigating & using the portal
Getting Started
- General information
- API set up & troubleshoot
- Data Backup and Recovery
- Cybersecurity and Incident Response
- Vendor and Third Party Management
General Ledger
- GL Reconciliation
  - Why are the Period/Date options greyed out on a new GL Reconciliation?
- GL Postings
  - How do I view the General Ledger postings of my Purchase invoice?
  - What usage tick boxes do I need to tick for debtors control account default?
- Documents
- Reporting
- Legal Entities
User Access
- User management
- Visibility & Access control
Email & Communications
- Set up and management
- AP Automation
  - What do I put in the AP Automation Mailbox Domain?
  - Why are invoices not appearing in the AP automation landing page?
Bank
- Bank Account
  - How to set up a new bank account
  - A bank name is missing from the list how do I add it?
- Bank Reconciliation
- Bank Feeds
- Bank Charges
  - How do I set up charges?
- Bank Transfers
- Payment Services
- Receipt Services
  - How do I post a receipt received into the bank of one Legal Entity and allocate it to an invoice raised in a different Legal Entity?
Period End
- Year End Rollover
- FX
Tax
- VAT
Budget
- Budget Set up & Management
- Budget Imports
  - Resolving the “Incorrect Syntax Near the Keyword 'FROM'" Error During Budget Import
Workflow & Authorisation
- Workflows set up and management
- Workflow Substitutions
  - How can I assign someone to approve my documents while I'm on holiday/leave?
  - How to disable workflow substitution
Purchases
- Purchase orders
- Credit Notes
  - How do I enable prepayments on a document?
  - Can I allocate a purchase credit note to a purchase order?
- Invoices
- Suppliers
  - Why can't I recreate a deleted Supplier using its old code?
  - How do I set up a supplier for multi tax authorities?
- Prepayments
Sales
- Sales Orders
  - How do I write off a sales order?
  - I am unable to create a Sales Quote? It says there are no available document types.
- Automations
- Credit Notes
  - Can I create a Sales Credit Note template?
- Deferred Income
- Sale Invoices
Intercompany
- Intercompany Functions
Asset
- Fixed Assets Management
Projects
- Project Set Up
  - Why is my new project not available on documents?
Import & Export
- Importing
  - How do I resolve an Auto Reversing Journal import doc_date error?
  - How do I import Invoices, Expenses or Orders?
Stock
- Stock tracking
- Integrations and Partnerships
  - Cin7 Core Connector
General Settings & Functions
- Setup
- Functions
Training Videos
- Getting started
- Basic Functionality
- Advanced Functionality
HR Functions
- HR - Expenses, Timesheets & Resources
Excel add-in
- Excel Add-In

Can I take my own backups or export data monthly?

Modified on: Wed, 18 Mar, 2026 at 4:23 PM

All backup and recovery processes are managed by iplicit to protect the integrity of your data and ensure consistent recovery in line with our SLA.

However, you can export your data at any time. See the user guide on exporting data for available export options.