This article covers logging in to the iplicit customer support portal, including first-time login and resetting a forgotten password. You only need to log in if you're raising a support ticket or checking on an existing one – see 'How to access the iplicit customer support portal'.
Logging in for the first time
You must log in to the support portal to report an issue or check the progress of your existing support tickets. Every organisation has authorised support users who are able to raise support tickets in the portal – if you're unsure who your organisation's users are, check with your internal team before raising a ticket yourself as your ticket might not be logged.
The first time you use the support portal, you're prompted to log in. If you're a designated support contact for your organisation, you'll have received an activation email from iplicit support when your organisation went live. Use the details in that email to complete your first login.
Resetting your support portal password
If you've forgotten your password, select 'Forgot your password?' on the support portal login screen and follow the prompts. iplicit sends you an email containing a link to reset your password – select the link to open a screen where you can set a new one.
If you don't receive the password reset email
If you don't receive the reset email, your account may not have been activated yet. Contact support@iplicit.com and the team will send you an activation email to complete your account setup.