This article covers adding a bank record within the Bank module. A bank record represents the banking institution itself – for example Barclays or HSBC – and is separate from a bank account, which belongs to your organisation. If the bank you need does not appear in the dropdown list, you can add it manually.


Adding a bank record from the Banks screen

If your bank is missing from the dropdown list, add it as a new bank record.

  1. Go to the Banks screen
  2. Select 'New'
  3. Enter the bank name
  4. Select 'Create'.
Screenshots for Legacy UI (before October 2026)

Screenshots for New UI (post October 2026)

Once you've added the bank record, it appears in the dropdown list so you can select it when setting up a bank account or resource.

Screenshots for Legacy UI (before October 2026)

Screenshots for New UI (post October 2026)

Customer search terms

Add a bank not in the list
Add a bank not in the dropdown
Bank missing from dropdown
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How to add a new bank record
Create a bank record
Bank record vs bank account
Add bank to Banks screen
Bank name not showing
Can't find my bank in the list